Invitation Behavior - Desktop

Desktop OnExit Surveys

After the sampling criteria has been met for a specific survey definition, the invitation is displayed as a model overlay. Once displayed, the site visitor has the option to decline the invitation by closing the invitation or clicking the “No, thanks” button. If the site visitor accepts the invitation by clicking “Yes, I’ll give feedback”, then a child window is opened (referred to as a “tracker” window). After the site visitor has taken action on the invitation, they will not be invited again for a configurable period of time. This period of waiting before inviting again can be configured separately for those who accept and those who decline or abandon the survey (clicks ‘x’ or clicks beyond into the background beyond the invite).

Invitation

Configurable items:

  • Client logo (top left of the invitation)
  • Invitation text
  • Decline button text
  • Accept button text
  • Re-invite wait period (referred to as Repeat Days).

Tracker window

The tracker window is used to monitor the status of the site visit so that the survey questionnaire may be presented as close to the end of the visit as possible. This allows the site visitor to provide feedback based on their FULL site experience. If the tracker window is closed by the site visitor, they will not receive the survey questionnaire.

Configurable items:

  • Client logo (top left of the tracker window)
  • Tracker text (initial message)
  • Tracker text (secondary message)
  • Decline button text
  • Accept button text

Tracker Behavior

The behavior of the Tracker window is different with different browser types:

  • Chrome – The Tracker window loads in front of the browser window.
  • Internet Explorer – The Tracker window loads behind the browser window.
  • Edge – The Tracker window loads behind the browser window.
  • Safari – The Tracker window loads behind the browser window.
  • Firefox – The Tracker window loads in front of the browser window.

 

Tracker Initial Window

Tracker Secondary Window

The secondary message allows the site visitor to click the window to access the survey at their convenience prior to them exiting the site.

 

 

Other articles in this section:

  1. Desktop (current article)
  2. Mobile
  3. Customized Invitations