Survey Options - Survey Placeholder
On occasion the survey code is delivered prior to the survey questionnaire being approved. In this case, a survey placeholder displays instead of the client approved survey. Once the survey questionnaire has been approved by the client, a database mapping exercise at ForeSee allows the production survey to appear.
If this placeholder has come up in error, or is showing up in production, the Customer Experience Analyst must be contacted to get the survey mapped. This database mapping does not require a code change in the survey trigger code.