Legacy Trigger Code (<18x) - Testing & Troubleshooting
The survey and SessionReplay code is shipped pre-configured for the business rules related to the client’s production environment. This means that in order to receive a survey invitation it is possible that a very low sampling percentage or pooling number decreases the chance of the user receiving an invitation. This may make testing difficult. Therefore, in order to receive the invitation/survey while testing, a Survey Configuration Testing page (Figure 1) is included with the code package which allows the invitation to display at a frequency of choice and for the testing session only. There is an option to override the Pooling percentage (if less than 100%), which is necessary for the session to be recorded and the survey invitation to appear. See more about Pooling below.
If the code has been implemented using the default directory structure, this page is located at