Troubleshooting - Disabling the SDK

Disabling the Trigger portion of the SDK

If you would like to temporarily disable our SDK you can ask us to set the sampling percentage to zero. This will mean that no invites will be shown, and therefore no surveys.

Disabling cxReplay

In the unlikely event that you experience a problem with a particular OS or SDK version, simply let us know and we will update your blacklist. The blacklist system is used to disable the cxReplay part of the SDK in the event that unexpected compatibility issues arise with a new OS or SDK version. The Trigger portion of the SDK will still function when blacklisted, so invitations will be shown and surveys completed, but no replay data will be collected. We can disable replay for an OS (iOS 8.1 for example), for a single version of our SDK, or for a range of either of these.

Other articles in this section:

  1. Debugging
  2. Disabling the SDK (current article)
  3. Common Problems