Disabling the SDK

Disabling the Trigger Portion of the SDK

If you would like to temporarily disable the SDK you can request Verint sets the sampling percentage to zero. This results in no invitations being shown, and therefore no surveys.

Disabling Replay

In the unlikely event that you experience a problem with a particular OS or SDK version, you can request Verint to update your blacklist. The Trigger portion of the SDK still functions when blacklisted, so invitations continue to be shown and surveys completed, but no Replay data is collected. Verint can disable Replay for an set of User Agents or URLs.