When a user is deemed eligible for a survey invitation (i.e., they have met one of the trigger thresholds), an additional call is made to a Verint XM web service to determine whether the user is “in the pool”. If so, the code launches the invitation.
During development, this may not be the most convenient behavior. Therefore, you can configure the code to skip the “pooling” check. This is done within the configuration API:
When you are ready to implement the sampling check, contact the Customer Experience Analyst who is able to set up the desired sample rate.
Updated 6 months ago