Trigger

The Trigger module is included in the Verint XM Android SDK and is responsible for inviting a user to participate in a satisfaction survey. Trigger can be configured to invite a user to participate based on “loyalty” which is defined according to a number of different criterion including:

  • The number of times the app has been launched.
  • The elapsed time since the app was first launched.
  • The number of pages viewed since the app was first launched.
  • The elapsed time since the app was last launched.
  • Custom events.

In addition, you can define whether or not a user can be re-invited, as well as how many days to wait before re-inviting.

Trigger Customization

All Trigger behavior is defined in the foresee_configuration.json file included with the SDK. This file must be added to the project.

Measures

A survey and its loyalty criteria are represented in the configuration file as measures. Every measure has a unique Survey ID and defines loyalty criteria specific to that survey. The Survey ID, together with your Customer ID, defines a unique survey. This allows you to configure multiple measures in the app.

Triggering Sequence

Determining whether or not a user is eligible to participate in a survey is done through a single method:

ForeSee.checkIfEligibleForSurvey;

Calling this method initiates the following sequence of events:

  1. Determines if the user has fulfilled any of the loyalty criteria for any defined measure.
  2. Makes an HTTP request to the Verint server to see if the user is in the sampling pool.
  3. If the user has fulfilled the trigger criteria and is in the sampling pool, the default invitation is presented.
  4. If the invitation is accepted, depending on which invitation mode is configured, the survey either presents immediately inside the application or the user is notified to participate at a later time.
  5. If the user declines, the invitation is dismissed.