The Verint XM URL API is used to create a link to a survey. This is also known as a Survey Link or an Email Link. The survey URLs allow multiple presentations and submissions in same session.
Some Customer Passed Parameters (CPPs) are collected automatically when the URL API is used:
If additional CPPs are desired, they may be appended using the syntax provided below.
Verint XM uses the following parameters to build the URL for CX Measurement surveys:
- cid: Customer Identifier provided by Verint XM
- sid: Survey Identifier provided by Verint XM
Example Format (CX Measurement):
http://survey.foreseeresults.com/survey/display?cid=[CID]&sid=[SID] // generic example http://survey.foreseeresults.com/survey/display?cid=8NNxB5BIVJdMBEBUBJ1Fpg==&sid=link // working example
Example Format (Feedback):
For the Feedback surveys, the survey URL is obtained from Predictive Experience.
Use these guidelines when you need to pass additional CPPs using the URL API.
CX Measurement Survey:
Append CPPs at the end of the URL using the format
http://survey.foreseeresults.com/survey/display?cid=&sid=&cpp[cpp1]=1234 // generic example http://survey.foreseeresults.com/survey/display?cid=8NNxB5BIVJdMBEBUBJ1Fpg==&sid=link&cpp[custid]=1234 // working example
Add the first CPP by appending a string in this format to the end of the URL:
?cpp[name]=value. Additional CPPs are added in the style of
If you would like to send a test to verify Verint XM receives your parameter, you must select “Don’t Know” for the first set of questions and submit the survey. Then, you must contact your Implementation Consultant (if launching a new measure) or Support (if checking on an existing measure).
Updated 10 months ago