Server Requests for Resource Downloads

In order to produce a movie from a user's experience with a website, our processing servers must periodically request assets from that website, such as images and CSS files. This should not produce a significant load on your website since we make every effort to only do this as often as absolutely needed.

Normally, this presents no issues. On occasion, our server is blocked from retrieving these files due to security measures intended to protect your server against suspicious request activity. In order to avoid this, please add the following IP addresses to your whitelist.