The OData Connector uses the API to connect directly to your CX Survey respondent data using tools such as Excel or Power BI. This allows you to easily access and analyze your data on a daily basis without the need to receive an extract report and copy/paste the data into Excel. The data may be configured to refresh itself on an interval of your choice in order to stay on top of what is happening with your digital measures.
- Each OData query supports up to 1 year of data. For data beyond a year, users need to make multiple queries and merge them.
- OData connector works only for CX Survey data and doesn't support Feedback survey data today.
- Average wait times for each query depend on the amount of data extracted and also the system requirements of the PC that is running Excel. On average, it takes 3 minutes to query 100,000 rows of data.
Enabling OData Permissions
Start by contacting Verint Support to:
a) Turn ON OData for your organization.
b) Get permissions to use OData for your CX Suite account.
Next step is to create your own token (password). With this token along with your CX Suite ID, you can start using OData in Excel or Power BI.
Log into the CX Suite, click on your profile in the bottom-left corner and select 'Profile'. Once on the Profile screen, scroll down to the OData Credentials section.
Click 'Create Credential'.
Select the desired Access Period and click the Save button at the bottom right of the screen.
Your Username and Password will be reflected along with the expiration date.
Updated over 1 year ago