Survey Trigger Configuration Options

Survey trigger configuration options vary based on the survey rendering template used.

  • Surveys rendered in Modern or Classic templates: A survey invitation is shown. Based on the device and platform, the visitor has the following options:
    • Desktop visitors can accept, abandon, or decline the survey invitation. See Desktop Survey Trigger Option.
    • For Mobile/Tablet visitors, customers can configure the response options – Accept (shows the survey right away in a new tab), SMS Survey, or Email Survey. See Mobile Survey Trigger Options.
  • Surveys rendered through the in-page Overlay: The survey is directly presented to the respondent in a modal overlay. See Overlay Trigger Configuration Options.